When my OneDrive sync started seemingly permanently destroying some of my files I was surprised to learn that you can actually get telephone support from Microsoft. That’s cool. They even call you at a scheduled time.

However hours of discussion later they hadn’t fixed the problem and referred me to specialist support, which is an email thing. After a few failed interactions the specialist support started asking me stuff that made no sense in the context of my issue (along with things I hope my case notes showed I already did), asking me to uninstall software I never had and so on.

Finally I noticed on the support email footer what I imagine is the cause:

This is an AI-generated email, which may have been reviewed by the Support Personnel.

Aargh.